Monitoring Softwares

Central Station Softwares transform a Central Station's business, helping catapult it to the next level. Their core automation features provide streamlined signal processing and enhanced call dispatch that is consistent and predictable across every single customer touch point. They are often built for integration to systems throughout your business. Some platform also provide you with the flexibility to create your own customer facing products, helping you to differentiate your business and shine in front of your customers.

 

CMS Softwares are tailored for various industries

CMS for Central Stations - CMS Softwares deliver a stable and flexible solution packaged with a complete line of tools for commercial monitoring centers. They Complete each system with alarm monitoring software and create the right system every time. 
CMS Softwares for Campus Safety - Today’s educational organizations face unique challenges, besides growing threats of violence, protecting the safety of students and faculty is the primary concern.
CMS Softwares for retail security - Retailers are challenged with keeping customers and employees safe and merchandise secure. CMS softwares integrate with multiple security products to address security issues for retailers of all sizes.

Popular Central Monitoring Softwares Features & Highlights: 

 

DICE:

Route calls with IVR

Make the most of labor hours with IVR call routing, designed to consolidate customer inquiries with the pending alarm queue as part of iPBX integration.

Construct custom workflows

Process alarms according to what’s best for your team of operators with the most configurable monitoring software on the market.

Receive live updates

View real-time data on existing and incoming signals, phone calls, operator statuses, and account history as it’s updated.

Monitoring on thin client software

Enjoy the unique advantage of zero software installation and easy updates bundled in a user-friendly, browser-based monitoring software.

Add functionality

Receive signals from almost any device connected to the Internet with our open platform API.

Maintain operator accountability

Continue to provide the highest quality customer service with integrated phone call and operator action recording.

Secure Global Solutions Stages:

Stages literally transforms a Central Station's business, helping catapult it to the next level. Core automation features provide streamlined signal processing and enhanced call dispatch that is consistent and predictable across every single customer touch point. As a platform, stages is built for integration to systems throughout your business. The stages platform also provides you with the flexibility to create your own customer facing products, helping you to differentiate your business and shine in front of your customers.

 

Action Plans

Fully customizable, scripted action plans lead operators through every step of dispatch. Gain consistency and eliminate errors with action plans.

Dealer Services

Dealers remain informed and in control with automated reports, powerful mobile apps, advanced "on-test" capabilities, and a dynamic web portal.

Auto-Processes

Eliminate operator involvement while maintaining communication with the customer via automated notifications by SMS, IVR calls, push notifications, and even chat rooms.

API

Stages is designed to be fully integrated with an Application Programming Interface, easing third party product integration.  Included is an XML Signal Service to receive any inbound signal.

Open Architecture

Stages can support integration with any choice of two-way communication, telephony, video, billing service, or guard software.  Process a variety of signals including XML signals, PERS, GPS devices, and network device monitoring.